Vexiva Tech Privacy Policy
Last Updated: October 22, 2025
At Vexiva Tech, we value your privacy and the security of your data. This Privacy Policy describes how we collect, use, and protect your information when you use our smart home and small office technology services in Florida.
1. Information We Collect
We collect information to provide and improve our services to you. This may include:
- Contact Information: Your name, email address, phone number, and service address.
- Service Details: Information about the services you request, appointments, quotes, and feedback.
- Device Data (non-sensitive): Types of smart devices you own, Wi-Fi network settings (SSID and password, if provided for setup purposes), and technical information necessary for device configuration and troubleshooting. Important: We do not store passwords for your devices or personal accounts.
- Communication Data: Records of your interactions with us via phone, email, or chat.
- Website Usage Data: Information about how you interact with our website (cookies, IP address, browser type) to enhance your online experience.
2. How We Use Your Information
We use your information to:
- Provide Services: Schedule, perform, and manage the services you request.
- Communicate: Send appointment confirmations, service updates, quotes, and respond to your inquiries.
- Improve Services: Analyze the use of our services to enhance them and develop new solutions.
- Marketing: Send you information about promotions, new services, or Vexiva Tech news, if you have consented to receive such communications. You can opt out of these communications at any time.
- Legal Compliance: Fulfill legal and regulatory obligations.
3. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service Partners: Trusted third parties who help us deliver services (e.g., scheduling, invoicing, communication tools). These partners are obligated to protect your information.
- Licensed Partners: When a service requires specific licenses (e.g., in-wall electrical wiring), we may share necessary information with licensed partners, with your consent.
- Legal Requirements: If required by law or to protect our rights, property, or safety.
4. Data Security
We implement security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes:
- Guest Accounts: Whenever possible, we utilize temporary or guest access accounts to configure your devices, minimizing the need for direct access to your personal credentials.
- No Password Storage: Vexiva Tech does not store passwords for your smart devices, email accounts, Wi-Fi, or other personal services. After setup, we recommend you change any temporary passwords that may have been created.
- Data Protection: Use of encryption and other security technologies to protect the information we collect.
5. Your Privacy Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information, subject to certain legal exceptions.
- Opt out of marketing communications.
To exercise these rights, please contact us using the details provided below.
6. Cookies and Similar Technologies
Our website may use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can configure your browser to refuse cookies, but this may affect website functionality.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. We encourage you to review this page periodically.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Vexiva Tech
Email: support@vexivatech.com
Phone: (813) 807 – 0128